:root{font-family:Inter,system-ui;color:#17202d;background:#f4f6f8}*{box-sizing:border-box}body{margin:0}main{height:100vh;display:grid;grid-template-columns:300px 1fr 280px}aside{background:#111a27;color:#eef3f8;padding:24px;overflow:auto}h1{font-size:17px;letter-spacing:1px}h1 span{color:#ef334b}aside input,.conversation input{width:100%;padding:12px;border:1px solid #d8dee8;border-radius:10px}nav{display:grid;gap:5px;margin:20px 0;color:#9daabc;font-size:11px}nav button{display:flex;justify-content:space-between;background:transparent;color:inherit;border:0;padding:8px;border-radius:7px;cursor:pointer}nav button.active{background:#263242;color:#fff}nav em{font-style:normal;background:#e82e45;color:#fff;border-radius:20px;padding:2px 6px}aside>button{display:block;width:100%;text-align:left;color:inherit;background:transparent;border:0;border-top:1px solid #263242;padding:15px 4px;cursor:pointer}aside>button.selected{background:#202e40}aside button small,aside>button span{display:block;color:#96a3b4;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:5px;font-size:11px}.conversation{display:grid;grid-template-rows:auto 1fr auto;min-width:0}.conversation header{padding:20px 28px;background:#fff;border-bottom:1px solid #e5e9ef;display:flex;justify-content:space-between;gap:12px}.conversation h2{margin:0 0 5px;font-size:18px}.conversation header small{color:#15946b}.actions{display:flex;gap:7px;flex-wrap:wrap}.actions select,.actions button{min-height:36px;border:1px solid #d8dee8;border-radius:8px;background:#fff;padding:0 8px}.messages{padding:28px;overflow:auto}.messages article{background:#fff;border-radius:13px;padding:14px;margin:10px 0;max-width:70%;box-shadow:0 5px 15px #17202d0a}.messages article.agent{margin-left:auto;background:#24364a;color:#fff}.messages article.note{background:#fff3ba;border:1px solid #e5c963;color:#4c401b}.messages article b{font-size:10px;color:#de2d43}.system{text-align:center;color:#8490a0;font-size:12px;margin:12px}.conversation footer{padding:18px 28px;background:#fff;display:grid;grid-template-columns:1fr auto;gap:10px;position:relative}.conversation footer>button{border:0;background:#e62c44;color:#fff;border-radius:9px;padding:0 18px}.conversation footer textarea{min-height:56px;resize:vertical;border:1px solid #d8dee8;border-radius:10px;padding:12px}.modes{grid-column:1/-1;display:flex;gap:8px}.modes button{border:0;border-radius:7px;background:#eef1f5;color:#455063;padding:7px 12px}.modes button.active{background:#26384c;color:#fff}.note-mode{background:#fff8dc!important}.canned{position:absolute;bottom:88px;left:28px;width:min(540px,80%);background:#fff;border:1px solid #d8dee8;border-radius:10px;box-shadow:0 12px 35px #0002;padding:7px}.canned button{display:block;width:100%;text-align:left;background:#fff;color:#17202d;padding:9px}.canned small{display:block;color:#738095}.profile{background:#fff;color:#17202d;border-left:1px solid #e5e9ef}.profile label{font-size:10px;color:#8b96a6;font-weight:800}.profile dl{font-size:13px}.profile dt{color:#8b96a6;margin-top:18px}.profile dd{margin:4px 0;overflow-wrap:anywhere}.tag{display:inline-block;background:#e8edf5;border-radius:12px;padding:3px 8px;margin:2px}.ticket{display:block;border:0;background:#eef2f7;margin:4px 0;padding:7px;border-radius:6px}.blank{margin:auto;color:#8c96a5}.overlay{position:fixed;inset:0;background:#0008;display:grid;place-items:center;z-index:5}.modal{background:#fff;padding:24px;border-radius:14px;width:min(480px,90vw);display:grid;gap:12px}.modal input,.modal select,.modal textarea{padding:11px;border:1px solid #ccd3dd;border-radius:8px}.modal textarea{min-height:100px}.modal>div{display:flex;justify-content:flex-end;gap:8px}.modal button{padding:9px 14px}.login{max-width:380px;margin:15vh auto;display:grid;gap:12px}.login input,.login button{padding:13px}@media(max-width:1050px){main{grid-template-columns:270px 1fr}.profile{display:none}}@media(max-width:650px){main{grid-template-columns:1fr}main>aside:first-child{display:none}.conversation header{padding:14px;display:block}.actions{margin-top:10px}.messages{padding:14px}}.settings{max-height:90vh;overflow:auto;width:min(850px,95vw)}.settings fieldset{margin:16px 0;display:grid;gap:10px}.hour-row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.hour-row input{width:auto}.attachment-card{max-width:360px;margin:8px 0}.attachment-card button{overflow-wrap:anywhere;white-space:normal}.settings header{position:static}.settings input[type=checkbox]{width:auto}@media(max-width:768px){main{display:flex;flex-direction:column;height:auto;min-height:100dvh}main>aside{width:100%;max-height:35vh;overflow:auto}main>aside.profile{max-height:none}.conversation{min-width:0;min-height:60vh}.actions{flex-wrap:wrap}.settings{box-sizing:border-box}.hour-row input[type=time]{max-width:110px}}@media(max-width:650px){main>aside:first-child{display:block}.messages article{max-width:100%}.conversation footer{padding:14px}.settings{padding:14px}}.conversation,.messages{min-height:0}main>aside:first-child>p{overflow-wrap:anywhere;font-size:12px}.login{padding:0 12px}.login [role=alert]{color:#a51e32;font-size:14px}.ticket-editor{max-height:85vh;overflow:auto;width:min(780px,94vw)}.ticket-editor label{display:block;margin:10px 0}.ticket-editor input:not([type=radio]),.ticket-editor textarea,.ticket-editor select{width:100%;box-sizing:border-box}.ticket-editor .transfer-target{padding:10px;border:1px solid #ccc;overflow-wrap:anywhere}.ticket-editor .transfer-target input{margin-right:8px}.ticket-editor li{overflow-wrap:anywhere}.workspace{width:min(1000px,94vw);max-height:90vh;overflow:auto}.workspace nav{display:flex;flex-wrap:wrap;gap:6px}.workspace header,.workspace-row{display:flex;justify-content:space-between;gap:12px;align-items:center}.workspace-row{padding:10px;border-bottom:1px solid #ddd}.workspace label{display:block;margin:10px 0}.workspace input:not([type=checkbox]),.workspace textarea,.workspace select{max-width:100%;display:block}.workspace .editor{padding:16px;border:1px solid #ccc;margin:12px 0}.workspace h4{margin-top:20px}.workspace>.workspace-list{display:block}.workspace nav{color:#334155}.workspace .workspace-row{justify-content:space-between;flex-wrap:wrap}.workspace input,.workspace select,.workspace textarea{width:100%}.workspace input[type=checkbox]{width:auto}.workspace button{border:1px solid #ccd3dd;border-radius:7px;background:#f5f7fa;color:#17202d;cursor:pointer}.workspace button:disabled{opacity:.55;cursor:wait}.workspace nav button.active{background:#263242;color:#fff}.workspace .editor form{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.workspace .editor form>button{align-self:end}.workspace [role=alert]{color:#a51e32}.messages time{display:block;font-size:11px;opacity:.65}@media(max-width:650px){.workspace{padding:12px}.workspace .editor form{grid-template-columns:1fr}.workspace-row{display:block}}.workspace section>dl{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px 24px;max-width:640px}.workspace section>dl dd{margin:0;font-weight:700}.workspace section>form{display:flex;flex-wrap:wrap;gap:12px;align-items:end}.workspace section>form label{flex:1;min-width:200px}